BRAZIL - 2023/07/07: In this photo illustration, the Wells Fargo logo is displayed on a smartphone screen. (Photo Illustration by Rafael Henrique/SOPA Images/LightRocket via Getty Images)
Wells Fargo is in the spotlight once again over customers missing money in their bank accounts. Multiple alleged customers brought the situation to light on Thursday (Aug. 3) and early Friday via social media.
A Wells Fargo spokesperson provided a statement to CNN on Friday regarding the glitch.
“A limited number of customers were unable to see recent deposit transactions on their accounts. The vast majority have been resolved, and the few remaining issues will be resolved soon. We sincerely apologize for any inconvenience,” the statement said.
The bank did not clarify the number of people affected nor what caused the alleged glitch. However, the reactions on social media, particularly X (formerly known as Twitter), range from confusion to feeling pissed off.
Quite a few alleged customers reported missing upwards of $1,000, including deposits allegedly made INSIDE of bank branches.
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A Wells Fargo spokesperson, Julia Bernard, reportedly shared that customers who incurred fees from the glitch will be refunded, per USA TODAY.
This technical failure marks the second time in less than a year that customers have reported missing money in their accounts. It also serves as another incident in a laundry list of mishaps with the bank, including the infamous 2008 data breach that affected about 5,000 people.
In March, Wells Fargo reps assured customers their accounts “continue to be secure” after some were seeing incorrect balances. Others were completely missing transactions.
Just like today, the company issued an apology and promised refunds where relevant.
At this time, it’s unclear if the reported glitch has been fully resolved. The bank has not issued any additional statements via social media as of 3 p.m. ET on Friday.
